Patient Experience Articles

I have spent more than a decade building healthcare staffing companies, placing nurses and care teams in hospitals and senior care communities across the country. From that seat, one thing is clear: patients rarely remember the initiative. They remember whether someone looked at them, explained what was happening and came back when they said they would.

These articles are about those moments, and about the four CARE habits, Connect, Anticipate, Respond and Engage, that any role on a care team can practice. They are written for nurse leaders, patient experience teams and healthcare executives.