The Power of Small Moments
Turning good care into great experiences — one human moment at a time. A story-driven keynote revealing how everyday interactions transform the entire patient journey.
What if the biggest driver of patient satisfaction isn't technology or wait times — but the small, human moments that happen in between?
Every Role Shapes the Experience
This powerful, story-driven session reveals how everyday interactions — a warm greeting, a clear explanation, a moment of genuine connection — can ease fear, build trust, and transform the entire patient journey. Through moving real-life examples, eye-opening research, and practical strategies, attendees discover how every role in the organization shapes the experience from the first phone call to the final discharge.
Participants leave energized and equipped with simple, actionable tools to reduce friction, elevate communication, and turn ordinary encounters into extraordinary moments of care — moments that patients and families never forget.
Whether delivered as a keynote or a breakout, this session is fully customized to your organization's culture, values, and patient experience goals.
The CARE Framework
Four principles that create consistent, patient-centered interactions across every department and every role.
Connect
Every interaction is an opportunity to make someone feel seen, heard, and valued — not just processed.
Anticipate
Reduce anxiety before it surfaces. Meet patients where they are, before they have to ask.
Respond
Communicate with clarity, empathy, and presence — especially in the moments that feel small but matter most.
Engage
Create a culture where every team member, in every role, takes ownership of the patient experience.
Four Objectives. Real Results.
Patient Perception & Satisfaction
Identify key factors that influence patient perception, satisfaction, and emotional connection during the care experience.
Communication That Builds Trust
Demonstrate communication behaviors that reduce patient anxiety, improve clarity, and strengthen trust across every interaction.
The CARE Framework in Practice
Apply Connect, Anticipate, Respond, Engage to create consistent, patient-centered interactions across all departments — regardless of role.
Removing Friction from the Patient Journey
Evaluate common friction points within the patient journey and implement strategies to remove barriers, confusion, and unnecessary stress.
See it before you book it.
The Power of Small Moments, recorded live. The whole session, start to finish, so your committee can judge the fit for your audience.
More full sessions on Chris Sund’s YouTube channel.
This Keynote Is a Fit For
Ranked a Top 10 Thought Leader in Healthcare by Thinkers360 (October 2026)
The feedback speaks for itself.
I enjoyed your presentation today at the NCCHC conference. Your message about the importance of caring for and engaging with patients so they feel seen, heard, and valued really resonated with me. I truly appreciate you sharing such a meaningful and impactful message!
Nkiruka Ndu, MD, FACP, QME, CCHP-PChief Physician and Surgeon, California Correctional Health Care Services · NCCHC National Conference 2026Chris was an outstanding speaker and a highlight of our 2025 Patient Experience Recognition Dinner. He took the time to deeply understand our organization, our culture, and our specific goals — and thoughtfully personalized his presentation. His message resonated across all roles, from providers and clinical teams to environmental services staff.
Macy WebbDirector of Human Resources, Crawford County Memorial HospitalThe takeaways from The Power of Small Moments were incredible. I shared the highlights in an all-staff meeting and gave my team permission to enjoy those small moments that mean so much. Calling everyone by name and being present is so vital to our team's success.
Kimberly BryantHillcrest Care CenterWe extend our heartfelt thanks to Chris for his contribution to the CHCA/CCAL Assisted Living Conference. His expertise enhanced the depth of learning we provided to these important leaders and played a significant role in raising the level of our profession.
Bonita JonesColorado Health Care AssociationWe truly appreciated the time and effort Chris put into a presentation tailored specifically to our staff. His ability to understand our team, align the content with our goals, and deliver it in an engaging way made a real impact. It was clear this was not one-size-fits-all — and that made all the difference.
Jill MelbyCrawford County Memorial HospitalNeed an intro script, AV requirements, or logistics?
Everything you need to plan a seamless Chris Sund keynote experience is on one dedicated page.
Frequently Asked Questions
What is The Power of Small Moments keynote?
Chris Sund’s healthcare keynote on turning good care into great experiences. It shows how small, human moments shape the entire patient journey, from the first phone call to the final discharge.
What is the CARE framework?
Connect, Anticipate, Respond and Engage: four principles that create consistent, patient-centered interactions across every department and role.
Who is it for?
Healthcare conferences, patient experience events, employee recognition dinners, assisted living and long-term care, hospital leadership teams and healthcare associations.
What formats are available?
Keynote or breakout, fully customized to your organization’s culture, values and patient experience goals. The full session is on this page.
How do I book Chris Sund for this program?
Send your date, city and audience through the contact form. Chris quotes the speaking fee and travel together in one proposal, and you will hear back on availability within one business day.
Bring This Keynote to Your Stage
Check availability, discuss your event goals, and receive a customized proposal.
Or reach out directly: info@chrissund.com · 402-212-5771
Where This Talk Has Been Delivered
Conferences and organizations where Chris has delivered The Power of Small Moments.
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