Colorado Health Care Association Conference Keynote Speaker Chris Sund

Chris Sund at the Colorado Health Care Association Conference

Power of Small Moments: Turning Good Care into Great Experiences

Chris Sund had the privilege of delivering a keynote at the Colorado Health Care Association Conference, speaking to a room full of healthcare leaders dedicated to improving the lives of those they serve every day.

This session focused on a simple but powerful idea: the moments that feel small are often the ones that matter most.

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About the Colorado Health Care Association

The Colorado Health Care Association (CHCA) is a nonprofit trade association representing long-term care and post-acute care providers across Colorado, including skilled nursing facilities, assisted living residences, and other care communities.

CHCA is dedicated to advancing quality care, supporting its member organizations, and advocating for the needs of Colorado’s aging population. Its annual conference serves as a premier gathering for healthcare administrators, directors of nursing, HR leaders, and workforce professionals committed to operational excellence and compassionate care.

Each year, attendees gain:

Actionable workforce strategies they can implement immediately
Access to experienced speakers and thought leaders in long-term care
Opportunities to connect and collaborate with peers across Colorado
Exposure to innovations shaping the future of post-acute and long-term care

From the Conference

Chris Sund with President Doug Farmer and VP of Operations Bonita Jones at the Colorado Health Care Association Conference.

Colorado Health Care Conference Speaker Chris Sund

Colorado Health Care Association Conference Speaker Chris Sund

The Keynote: Power of Small Moments: Turning Good Care into Great Experiences

What if the biggest driver of patient and resident experience isn’t technology, staffing levels, or wait times, but the human moments in between?

In this keynote, Chris challenged attendees to rethink how care is experienced from the perspective of those they serve.

Through real stories, practical examples, and actionable strategies, he demonstrated how:

A warm greeting can reduce anxiety
A clear explanation can build trust
A moment of presence can make someone feel seen and valued

Because often, the best care isn’t just what you do. It’s how you make people feel while you’re doing it.

As shared during the conference, the level of care, commitment, and heart in the room was evident, and these are the people making a difference in ways that often go unnoticed.

What CHCA Attendees Said

“We extend our heartfelt thanks to Chris for your contribution to the CHCA/CCAL Assisted Living Conference. Your expertise and interaction with our participants enhanced the depth of learning we provided to these important leaders in our assisted living membership. You played a significant role in the subject which further raise the level of our profession and strengthen our community of providers.“

– Bonita Jones, Colorado Health Care Association

“Thank you so much for being a presenter at the CCAL annual conference in Aurora, CO last week. I truly enjoyed your presentation of The Power of Small Moments. The takeaways that I had from this presentation were to be able to celebrate the small moments that mean so much in the lives of the residents in the community where I work. These also include the small things that the team does for each other. The reminders to all of us that not only is there a clinical aspect of care but that the people we care for are in fact people first. I came back to my community and in an all-staff meeting shared the highlights of your presentation with my team and gave them permission to enjoy those small moments that mean so much. I know that my personal practice of calling everyone by name and working to be present when I am speaking with either a resident or a team member is so vital to the success of our team. Thank you for sharing your insight and expertise with us. I look forward to attending future presentations from you. “

– Kimberly Bryant, Hillcrest Care Center

Key Takeaways for Healthcare Leaders

Attendees walked away with practical tools they can immediately apply across their teams:

How to create consistent, positive patient and resident experiences
Ways to reduce friction in everyday interactions
Communication strategies that build trust and clarity
A framework to help every role contribute to the overall experience
A renewed perspective on how small actions drive meaningful impact

Why This Message Matters in Healthcare

In today’s environment, healthcare organizations are navigating staffing challenges, burnout, and increasing expectations.

But one thing remains constant:

People remember how they were treated.

This keynote reinforces that every role, clinical or non-clinical, plays a part in shaping the experience, and that small moments, done consistently well, can transform care in a lasting way.

Bringing This Keynote to Your Organization

Chris Sund’s keynotes on leadership, workforce strategy, and handling objections are among his most requested sessions for:

Long-term care and post-acute care organizations
Healthcare associations and state conferences
Staffing and recruiting teams
HR leaders and talent acquisition professionals

If your organization is navigating workforce challenges, building a stronger culture, or looking to elevate your leadership team, Chris delivers both the mindset and the tools to make it happen.