Colorado Health Care Association
The Power of Small Moments: Turning Good Care into Great Experiences — Chris Sund delivered the keynote to long-term care leaders and healthcare administrators on how the smallest moments of human connection create the most lasting impact on patient experience and staff culture.
Advancing quality care
across Colorado.
The Colorado Health Care Association is a nonprofit trade association representing long-term care and post-acute care providers across Colorado, including skilled nursing facilities, assisted living residences, and other care communities.
CHCA is dedicated to advancing quality care, supporting its member organizations, and advocating for the needs of Colorado’s aging population. Its annual conference serves as a premier gathering for healthcare administrators, directors of nursing, HR leaders, and workforce professionals committed to operational excellence and compassionate care.
The Power of Small Moments
Turning Good Care into Great Experiences
What if the biggest driver of patient and resident experience was not technology, staffing levels, or wait times, but the human moments in between?
In this keynote, Chris challenged attendees to rethink how care is experienced from the perspective of those they serve. Because often, the best care is not just what you do. It is how you make people feel while you are doing it.
A Warm Greeting
The first moment of contact can reduce anxiety.
A Clear Explanation
Clarity is one of the fastest ways to build trust.
A Moment of Presence
Being present makes someone feel seen and valued.
Every Role Counts
Clinical or non-clinical, every role shapes the experience.
What People Remember
People remember how they were treated.
What Attendees Took Away
How to create consistent, positive patient and resident experiences.
Ways to reduce friction in everyday interactions.
Communication strategies that build trust and clarity.
A renewed perspective on how small actions drive meaningful impact.
Moments from the conference.
What CHCA attendees said.
We extend our heartfelt thanks to Chris for your contribution to the CHCA/CCAL Assisted Living Conference. Your expertise and interaction with our participants enhanced the depth of learning we provided to these important leaders in our assisted living membership.
I truly enjoyed your presentation of The Power of Small Moments. The takeaways that I had from this presentation were to be able to celebrate the small moments that mean so much in the lives of the residents in the community where I work.
Book Chris for your event.
Chris speaks on patient experience, culture, and leadership for healthcare organizations nationwide. Check availability and receive a customized proposal.