Patients Remember the Small Moments.
Chris Sund speaks at Patient Experience Week celebrations, recognition dinners and staff events for hospitals and health systems. His healthcare keynote, The Power of Small Moments, uses the CARE framework to show caregivers how small, intentional moments turn good care into great experiences, and it thanks the people doing the work while it teaches.
Where Hospitals Book Chris for Patient Experience Week
Patient Experience Week is a chance to celebrate staff and raise the bar at the same time. Chris’s session does both.
Recognition Dinners
An evening keynote that honors staff and leaves them with something to use. See recognition.
All-Staff Sessions
Multiple short sessions across shifts so every caregiver hears the message.
Leadership Huddles
A session for managers on keeping the week’s energy going all year.
Virtual Sessions
For health systems spread across many sites.
Why Does Patient Experience Slip on Busy Days?
Most caregivers already care. What slips under staffing pressure is the small stuff: the eye contact, the explanation, the follow-up. Patients remember those moments far longer than the clinical details.
Chris’s CARE framework gives teams a simple, shared way to make those moments happen on purpose, even on the hardest shifts, and it connects staff experience to patient experience. He runs healthcare staffing companies, so he lives with the workforce side of the problem every week.
- The CARE framework for small, intentional moments
- Why staff experience drives patient experience
- Keeping the moment human on a short-staffed shift
- Recognition that makes caregivers feel seen
- How leaders keep the week’s momentum going all year
- One moment each person will create this week
Proof: Hospitals That Booked Him
Chris delivered the keynote at the Crawford County Memorial Hospital Patient Experience Recognition Dinner, and has spoken at state health care associations and long-term care conferences across the country.
He is President and COO of Uniti Med, GQR Healthcare and Nebula, and the cultures he has built have been named Fortune Best Workplaces.
Chris was an outstanding speaker and a highlight of our 2025 Patient Experience Recognition Dinner. He took the time to deeply understand our organization, our culture, and our specific goals, and thoughtfully personalized his presentation.
Chris presented in a very professional manner and related very well to our long-term care providers. He has boundless energy and articulates his ideas very clearly. He was so well received by our providers.
Programs for Patient Experience Week
Every session is customized to your hospital.
The Power of Small Moments
Turning good care into great experiences, with the CARE framework for healthcare teams.
You Are Capable of a Better Culture
Build a workplace people never want to leave, with the five SPARK drivers.
You Are Capable of More
The signature keynote: people are capable of far more than they realize, and the gap closes when they stop waiting and take ownership.
Patient Experience Speaker
The broader patient experience page.
Formats
Many hospitals book a keynote at the recognition event and short breakouts for staff on other shifts.
Keynote
The Power of Small Moments for the whole room or recognition dinner.
Breakout
Shorter sessions for units, shifts or leaders.
Virtual
The same session live online for multi-site systems.
Who Books This Session
Related pages: Patient Experience Speaker · The Power of Small Moments · Healthcare Keynote Speaker · Employee Recognition Speaker · Nurses Week Speaker · Skilled Nursing Care Week Speaker
What Planners Ask About a Patient Experience Week Speaker
When is Patient Experience Week?
Healthcare Patient Experience Week is held each spring, usually in late April. Many hospitals also hold recognition events around it. Book early, because spring is busy for healthcare speakers.
Can Chris speak to several shifts?
Yes. Many hospitals pair a keynote with shorter sessions so night and weekend staff hear it too, or add a virtual session.
How much does it cost to book Chris?
Chris quotes the speaking fee and travel together in one proposal, so the total is clear up front. Send your date, city and audience through the contact form and you will have availability and a quote within one business day.
You Are Capable of More
The bestselling book behind the keynote, and the 2026 Paris Book Festival winner in the How-To category. Ten principles for closing the gap between what a team is producing and what it is actually capable of.
Many hosts give every attendee a copy of You Are Capable of More so the message keeps working after the event. Bulk pricing and signed copies are available.
He Still Runs the Companies
Chris is President and COO of Uniti Med, GQR Healthcare and Nebula. He has spent the past decade in healthcare staffing, a business that runs on people, pace and morale, and he speaks two to three times a month alongside running his companies.
He took Uniti Med from startup to one of the largest healthcare staffing companies in the US: 10x revenue growth on the core brand, #3 on the Inc. Regionals list of the fastest-growing companies in the Midwest, and a Fortune Best Workplaces award along the way.
He is the bestselling author of You Are Capable of More, winner of the How-To category at the 2026 Paris Book Festival and built on original research with more than 200 working adults, 92% of whom said they were capable of more than they were doing. He writes for Inc. and Forbes.
Stages I Have Spoken On
Where Audiences Have Heard Chris
Conferences, company meetings and kickoffs where Chris has spoken.
NAHCR 2026 Annual ConferenceMilwaukee, WILeadingAge IllinoisPublished the LAARC MethodSIA Healthcare Staffing SummitArlington, TXNATHO Annual ConferenceNationalNAHCR 2025 Annual ConferencePalm Springs, CAPOWER ConferenceOmaha, NEAlso: The Power of Small Moments · Healthcare Keynote Speaker · All Speaking · See all speaking engagements →
Celebrate Your Caregivers and Raise the Bar
Tell Chris about your hospital and your event. You’ll get a fast, straight answer on fit and availability.
Check Availability & FeesResponse within one business day · Speaker kit, bio & headshots