One Property. One Guest Experience.
Lodging association conventions, brand and management company conferences, property all-staff meetings, GM and department head sessions, and recognition events.
A guest experiences a hotel as one thing, assembled by a dozen people who rarely see each other, and the department that shapes the review most is the one guests never meet. Properties that get those teams working as one feel different from the moment somebody walks in. Chris Sund has spent two decades leading round-the-clock service teams where one interaction is the whole impression.
Your best reviews will not be about the room. They will be about how somebody was treated.
My KC Live, KCTV5 Kansas City →Let your GMs watch him first.
Hospitality people book speakers for a living, which makes them a tough audience to sell to. Send a clip and let them judge rather than reading a bio. Chris has been on morning television in six markets and in Forbes, Inc., and the Midlands Business Journal, all collected in the media hub.
Five things a property uses on the next shift.
No revenue management, no brand standards audit, no OTA strategy. Your ownership group and your brand handle all of that. This is the people layer that decides whether any of it shows up in a stay.
On what the hospitality session is about
- Housekeeping is the most consequential team in the building. They shape more of the review than anyone and are thanked the least. Naming that out loud, in a room where they are sitting, changes how the rest of the property talks about them.
- Front desk absorbs everything. Every delay, every billing dispute, every problem caused three departments away arrives at one counter. Being handed tools for that is different from being told to smile.
- One property, not eight departments. Guests never see the handoffs, they only feel them. Most service failures happen in the gaps between teams rather than inside any one of them.
- GMs and department heads promoted for operating. Almost all of them came up through a department and were handed a property. That is a different job. See manager development.
- One move, not a program. Every session closes on a single specific action, sized for people who are back at the desk or on a floor tomorrow.
Eight ways hotels and lodging groups book him.
Properties usually repeat the session so overnight and weekend staff hear it live. Associations usually add a breakout to the general session.
Lodging Association Convention
General session for a state hotel and lodging association annual convention or meeting.Property All-Staff Meeting
Front desk, housekeeping, maintenance, F&B, and sales in one room. Built to work for every department at once.Management Company Conference
Multi-property groups bringing GMs and department heads together annually.GM & Department Head Session
The people running a property who came up through one department and now lead all of them.Housekeeping & Heart of House
A session built for the teams guests never meet and reviews depend on. Frequently the most requested.Recognition & Awards Night
Property of the year, service awards, and appreciation events. Recognition events.Take Back Your Time With AI
A live working session. Managers bring the scheduling, reporting, and admin keeping them off the floor. Full details.Conference Breakouts
Repeatable concurrent sessions alongside a general session at an association convention.Built for properties and the groups behind them.
The framework holds across all of them. What changes is who is in the room and who checks in tomorrow.
State Lodging Associations
Hotel and lodging association conventions and member meetings. See association speaking.Management Companies
Multi-property operators running annual GM conferences and leadership meetings across a portfolio.Individual Properties
Full service, select service, and independent hotels running all-staff meetings and season kickoffs.Resorts & Casinos
Resort properties and gaming operations with large multi-department workforces.Franchised Hotels
Brand franchisees and owner groups. See franchise speaking.Conference & Event Venues
Convention centers, event venues, and banquet teams. See event hosting.CVBs & Tourism
Convention and visitors bureaus, tourism boards, and destination organizations.Restaurants & Bars On Property
Hotel F&B outlets and the wider dining trade. See restaurant speaking.Hospitality HR
The teams carrying recruiting and retention across properties. See HR conference speaking.Four movements. Ten principles.
Every session runs the same architecture as the book, which is what lets an all-staff meeting and a GM session land as one message rather than two.
The Foundation
Ownership and time. What is inside your control when occupancy, the season, and the guest are not.The Breakthrough
The comfort ceiling and the inner voice. The section a twenty-year hospitality veteran goes quiet for.The Standard
Truth over praise, and the hidden gear. What a property does when somebody finally raises the real issue.The Purpose
Finishing, and leaving people better. The close, and why looking after strangers well is worth doing properly.A copy for every person on the property.
A keynote gives a property an hour. A copy gives every department the same ten principles and the same language, which is how a message survives past the week the banners come down.
You Are Capable of More: A No-Excuses Guide to Becoming Your Best Self. An Amazon bestseller from Game Changer Publishing, with a foreword by Ben Newman.
Ten chapters across four movements, written plainly and short enough that somebody working doubles will actually finish it. The free companion toolkit includes a discussion guide sized for a pre-shift lineup, a self-assessment, and a thirty day challenge. Nothing is gated behind an email address.
The feedback speaks for itself.
Chris was an outstanding speaker and a highlight of our event. He took the time to deeply understand our organization and thoughtfully personalized every moment.
His engaging style draws the audience into the conversation, creating a relaxed atmosphere that encourages learning and reflection. You leave not only inspired but equipped.
Chris consistently brings knowledge, insight, and practical advice. He led two impactful sessions and left everyone with tools they could use immediately.
Chris is a thoughtful, intentional leader who understands the influence he carries. His message challenged me to think differently about how I lead, serve, and influence others.
Chris would be an incredible addition to any live audience. Each time he finds a unique way to connect on both a personal and professional level, keeping everyone engaged and attentive.
Chris was an outstanding speaker and a highlight of our event. He took the time to deeply understand our organization and thoughtfully personalized every moment.
His engaging style draws the audience into the conversation, creating a relaxed atmosphere that encourages learning and reflection. You leave not only inspired but equipped.
Chris consistently brings knowledge, insight, and practical advice. He led two impactful sessions and left everyone with tools they could use immediately.
Chris is a thoughtful, intentional leader who understands the influence he carries. His message challenged me to think differently about how I lead, serve, and influence others.
Chris would be an incredible addition to any live audience. Each time he finds a unique way to connect on both a personal and professional level, keeping everyone engaged and attentive.
Events already on your calendar.
He led teams that never closed.
Chris Sund is the bestselling author of You Are Capable of More, a keynote speaker, and an executive leader.
As President and COO of Uniti Med, GQR Healthcare, and Nebula, he helped grow Uniti Med 10x in revenue in two years and earn the number three ranking on the Inc. Regionals list among the fastest growing companies in the Midwest, while the organization earned Fortune Best Workplaces recognition and Great Place to Work certification three years running.
He is a father of three, based in Nebraska, a Maxwell Leadership Certified speaker, trainer, and coach, Vice President of the NATHO Board of Directors, and the founder of Amplify Speakers. He has not run a hotel and will say so from the front. What he knows is leading round-the-clock service teams across departments that rarely see each other, which is the same coordination problem a GM has every day.
Details your team will ask for.
GMs and association staff ask these.
He has not run a hotel. Why does that work?
How much does a hospitality keynote speaker cost?
Can you speak to housekeeping specifically?
Our staff speak several languages. Does that work?
Can you repeat it for overnight and weekend staff?
What about our GMs and department heads?
Will it work with every department in one room?
Can we get books for the property?
How do we start?
Other ways organizations book him.
Same framework, built for the specific room you are filling.