Every Prescription Ends With a Moment at the Counter.
Chris Sund is a pharmacy speaker for state pharmacy associations, pharmacy chain manager meetings and health-system pharmacy leadership. He helps pharmacy leaders keep technicians and staff under real staffing pressure, improve the patient experience at the counter and on the phone, and develop the frontline managers who hold each location together.
Why Is Pharmacy Staffing So Hard to Hold Together?
Pharmacy teams work at volume, with the phone ringing, a line at the counter and patients who are often sick, worried or frustrated about cost and coverage. When a technician leaves, the pharmacist and the remaining staff absorb the work, and the patient experience is the first thing to slip.
Chris works on retention for a living in healthcare staffing, and he spent ten years in restaurants and beverage before that, leading frontline teams that serve the public. His sessions give pharmacy leaders practical habits for keeping staff and for making the brief interaction at the counter one patients remember well.
- Technician retention: what keeps people when the work is fast and the pay is close
- The small moments at the counter and on the phone that shape patient experience
- Developing frontline managers promoted from the bench
- Leading through staffing gaps without burning out the people who stay
- Recognition that works in a busy shift
Proof: Healthcare Stages on Retention and Patient Experience
The Power of Small Moments was the keynote at the Crawford County Memorial Hospital Patient Experience Recognition Dinner and a session at the Iowa Health Care Association conference. Chris presents it again at the NCCHC National Conference in October 2026.
He has keynoted the AOHP Annual Conference on workforce motivation and retention and moderated the Managing for Morale panel on staff retention for the ACHE Wisconsin Chapter. Pharmacy sessions build on that work and are customized to your setting.
Chris was an outstanding speaker and a highlight of our Patient Experience Recognition Dinner. He took the time to deeply understand our organization and thoughtfully personalized his presentation. His message resonated across all roles, engaging, relatable, and inspiring from start to finish.
His topics are well researched, and he weaves in practical tips and real-life examples that make every session realistic and relatable.
I always have takeaways to put into action after Chris’ sessions. He cares deeply about uplifting the entire profession.
Programs for Pharmacy Audiences
Every session is customized to your members, your setting and your year.
The Power of Small Moments
How brief interactions at the counter, at the drive-through and on the phone shape how patients see the pharmacy.
Frontline Manager Session
For pharmacy managers and leads promoted for being good at the work, now responsible for the people who do it.
Employee Retention
Why people stay in demanding work, and the leadership behaviors that keep technicians and staff.
Customer Service
Service when the line is long and the patient is frustrated, without scripts that fall apart under pressure.
Formats
Each program runs as a keynote, a half-day workshop or a full-day workshop.
Keynote
A general-session keynote for the full room, with stories and one framework attendees can use on the next shift.
Half Day
The keynote content plus working time: leaders apply the framework to their own teams and leave with a written plan.
Full Day
A leadership day built around your agenda, combining the keynote, applied sessions and planning time for a leadership group.
Who Books This Session
Related pages: Frontline Manager Speaker · Patient Experience Speaker · Customer Service Speaker · Healthcare Keynote Speaker
What Pharmacy Planners Ask
Has Chris spoken to pharmacy audiences before?
His healthcare stages include hospital, occupational health, senior care and correctional health conferences. A pharmacy session is built on that same retention and patient experience material and customized in a pre-event call around your locations, your staffing and your patients.
Is he a pharmacist or clinician?
No. Chris speaks to the leadership, workforce and patient experience side of pharmacy, not clinical practice. He runs healthcare staffing organizations and earlier spent ten years leading frontline teams in restaurants and beverage.
Will it work for a chain manager meeting?
Yes. District and store manager meetings are a strong fit for the frontline manager material: leading former peers, raising issues early, and keeping technicians through busy seasons. It can run as a keynote or a working session.
Who is it for: pharmacists, technicians or managers?
It works for a mixed room. Managers and pharmacists get retention and leadership practices, and technicians and front-counter staff get the small-moments framework for patient interactions.
What formats are available?
A keynote, a half-day workshop or a full-day workshop.
You Are Capable of More
The bestselling book behind the keynote, and the 2026 Paris Book Festival winner in the How-To category. Ten principles for closing the gap between what a team is producing and what it is actually capable of.
Copies can be bundled for attendees or for every manager in the district, and Chris can run a signing table at the conference.
He Works on Retention Every Day
Chris is President & COO of Uniti Med and GQR Healthcare and COO of Nebula. He has spent the past decade in healthcare staffing, building Uniti Med from startup to one of the largest healthcare staffing companies in the US: 10x revenue growth on the core brand, #3 on the Inc. Regionals list of the fastest-growing companies in the Midwest, and a Fortune Best Workplaces award along the way.
Staffing is a retention business. Every week he sees why clinicians and caregivers take a job, and why they leave one. That is the material he brings to the stage, not theory borrowed from somewhere else.
He is the bestselling author of You Are Capable of More, a Maxwell Leadership Certified coach, an Inc. contributor and a Forbes Business Council member.
Stages I Have Spoken On
Where Healthcare Audiences Have Heard Chris
Hospital, association and healthcare leadership stages where Chris has spoken on patient experience and retention.
Crawford County Memorial HospitalDenison, IAIowa Health Care AssociationDes Moines, IAAOHP Annual ConferenceTampa, FLACHE Wisconsin ChapterPewaukee, WINCCHC National ConferenceLas Vegas, NV · Oct 2026Montana Health Care AssociationBillings, MTAlso: Healthcare Keynote Speaker · Frontline Manager Speaker · Patient Experience Speaker · See all speaking engagements →
Bring Chris to Your Pharmacy Event
Tell Chris about your association conference or manager meeting and what your teams are carrying this year. You’ll get a fast, straight answer on fit and availability.
Check Availability & FeesResponse within one business day · Speaker kit, bio & headshots