Your Team Knows Whether You Do What You Tell Them

Leadership9 min read

Your Team Knows Whether
You Do What You Tell Them.

I spent years telling people to stop waiting for the perfect moment, while quietly not starting the one thing I said mattered most to me.

At the time I was helping lead a large healthcare staffing business. A lot of responsibility, a lot of people counting on us, and from the outside things were going well.

There was something I kept putting off.

For years I had told myself I wanted to write a book. I was not short on material. I had notes saved everywhere, thoughts captured after meetings, lessons from things that worked and things that did not, stories I genuinely believed would help people. I kept adding to the pile.

Every few weeks I would go back through those notes, get excited about it again, and tell myself I would start soon. Then work would take over and it would slide.

The notes kept growing. The book did not.

The longer that went on, the easier it got to confuse intention with progress. Good intentions have a way of feeling like movement even when nothing is happening. Every year I delayed I had a fresh reason. What I did not have was a single page.

What actually bothered me

It was not the lack of progress. It was noticing how long I had been telling myself the same story without doing anything about it.

I remember sitting with that one day and landing on something I did not enjoy. I was leading at a high level in my career and, in this particular area of my life, I was not leading myself at all. I was leading everywhere except the one place I said mattered most.

That bothered me more than anything happening at work.

Because here is the uncomfortable part. I had spent years encouraging people to grow, take ownership, and stop waiting for the perfect moment. I had stood in front of teams and challenged them to push through discomfort. And there was an area of my own life where I was doing none of it.

It exposed a gap between what I believed and what I was practising. And it made me ask whether I was becoming someone who talks about growth more than he lives it.

Integrity is not really about what you believe. It is about whether your actions line up with what you say matters.

Leadership loses credibility
the moment your actions
stop matching your words.

This is not a soft issue

It would be easy to file that under personal reflection and move on. I would push back on that, because the gap between what a leader says and what a leader does has been measured, and the numbers are not small.

What the research shows

Tony Simons at Cornell studied what he calls behavioural integrity, which is simply whether employees see their manager’s words and actions line up. He surveyed close to 7,000 employees across 76 Holiday Inn hotels, asking them to rate statements like my manager delivers on promises and my manager shows the same priorities they describe, then matched those ratings against guest satisfaction, turnover, and profitability.

An improvement of one eighth of a point on a five point scale was associated with roughly a two and a half percent lift in revenue. Of everything measured, behavioural integrity had the strongest relationship to financial results. It outranked fairness.

The mechanism is not complicated. When people trust that their manager means what they say, they commit. Commitment drives retention and how they treat customers, and those two things drive everything else.

Read that back. The single strongest predictor was not strategy or fairness or how well anyone communicated. It was whether people believed their leader would do the thing they said.

Which means your team is already running this assessment on you. Continuously, without telling you, and mostly accurately. They watch what happens to the initiative you announced in January. They notice whether the thing you said was the top priority still gets your calendar in March.

It was never a time problem

I kept telling myself I did not have time. That was not true, and I knew it was not true, which is the part that stung.

I had exactly as much time as anyone else. I was choosing other things over the thing I said mattered. Blaming time is comfortable because it sounds like a circumstance rather than a decision. It is easier to say I could not than to say I did not.

Your calendar describes your priorities more honestly than your intentions do. That is true of you and it is true of every leader you have ever worked for, and your people are reading yours.

What I did about it

I decided I was not going to let another year go by. And then I did the thing that actually changed the outcome, which was telling people.

Not because I felt ready. Because I wanted the pressure. I wanted people asking me about it. I did not want to have to explain why there was still nothing.

That removed my ability to quietly back out. As long as it lived in my head I could push it to next month indefinitely and nobody would know but me. Once other people knew, there were folks who would ask, who expected progress, who would notice if I kept talking about a book without writing one.

Accountability did not create the goal. It created a consequence for avoiding it.

What surprised me is that I did not suddenly get more time. My schedule did not ease up at all. What changed was what I did with the time I already had.

I started noticing the pockets I had been giving away without thinking. Time at the gym. Car rides to my kids’ events. Waiting for practice to start. Sitting in a parking lot for ten minutes. The stretches where I would normally scroll or check out for a bit.

I had been treating those as too small to matter. They added up considerably faster than I expected. I wrote at the gym instead of listening to music. I dictated notes driving. I reviewed chapters between sets. Small pockets became pages and pages eventually became a manuscript.

I stopped telling myself I did not have time and started proving to myself that I could make it.

Accountability did not
create the goal. It created
a consequence for
avoiding it.

Why this matters more for leaders than anyone else

Everyone has a gap between what they say and what they do. That is just being a person. But when you lead people, that gap stops being private.

You tell your team to have the difficult conversation, and they have watched you avoid one for three months. You tell them development matters, and they know how many of your one to ones got moved. You tell them the new priority is the priority, and they are waiting to see whether it survives contact with a busy week.

None of that gets said out loud. It just quietly gets factored in. And once your team has decided that your words are aspirational rather than predictive, everything you say afterwards carries less weight, including the things you absolutely mean.

The good news is that it runs in both directions. Doing one visible thing you said you would do, particularly an inconvenient one, is worth more than a very good all hands.

Leadership starts before anyone gives you a title, and it never stops being about how you lead yourself. Long before it is recognised by anyone else, it shows up in what you do when nobody is checking. Whether you prepare or put it off. Whether you follow through or let it slide.

You are already leading yourself. The only question is whether you are doing it on purpose.

Four things that help

Closing the gap between what you say and what you do

  1. Audit one promise. Pick something you told your team was important in the last quarter. Look honestly at what has happened to it since. That single answer is roughly what your credibility is worth right now.
  2. Say fewer things, mean all of them. Most leaders lose credibility through enthusiasm rather than dishonesty. They announce more than they can sustain. Commit to less and finish it.
  3. Make your own goal public. Whatever you have been privately not starting, tell someone who will ask about it. You are not adding motivation, you are removing the exit.
  4. Use the pockets. The gaps you have written off as too short are where most of the work actually gets done. Ten minutes in a parking lot is not nothing, it is ten minutes.

What actually changed

Over time something shifted, and it was not really about the book.

I stopped being someone who talked about doing it and became someone who was doing it. And I started trusting myself more. Not because anything was going perfectly, but because I was following through on something I had said.

That is the part that transfers into leading other people. You cannot ask a team to do something you have quietly decided is optional for you. They can tell. They have always been able to tell.

The book you keep not writing is not a personal matter. It is a leadership one.

Your Takeaway

Your team is continuously assessing whether your words predict your actions, and the research says that assessment is the single strongest driver of the results you get from them. The gap usually is not dishonesty. It is announcing more than you sustain, and quietly excusing yourself from the standard you set for everyone else. Pick one promise you have let slide, finish it visibly, and say less next time.

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Chris speaks to companies, associations, healthcare organizations, and leadership teams on ownership, developing people, and building teams nobody wants to leave. Every program is built around your audience and your goals.

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Chris Sund

Chris Sund
Keynote speaker, Maxwell Leadership Certified Coach, and President and COO of Uniti Med, GQR Healthcare, and Nebula. Author of You Are Capable of More.

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