Someone Is Carrying Something
You Have Already Forgotten.
What a stranger said to me at a company holiday party, and why almost all of us underestimate the difference we are making in other people.
It was a company holiday party. The kind where people bring their spouses, everyone has dinner, and the company takes an evening to mark the end of the year. People were talking and laughing and catching up.
Then someone pulled me aside. It was not even the person I worked with. It was his wife.
She told me she wanted to thank me. I was not sure where the conversation was going at first. Then she explained that she was grateful her husband worked there, because she could see the difference it had made in him. He was more confident. More engaged. Showing up differently, and not only at work.
That was the part that got me. She was not talking about his performance or his results or his career. She was talking about her husband. About who he was becoming, and what that meant for the people who lived with him.
I had no idea. None of that had ever come up.
Awards fade quickly. That did not.
I have received awards. I have been part of successful companies. I have hit numbers that felt enormous at the time. Those moments are real and they matter, and I would be lying if I said otherwise.
But the feeling does not last very long. There is a lift, and then a fairly short shelf life, and then you are looking at the next thing.
Hearing that I had helped someone become a better version of himself felt completely different. It was not recognition. It was knowing that somebody else’s life was better because of an investment I had made, and that it had reached into a house I had never been in.
That is when the distinction finally landed for me. Success is what you achieve. Significance is who is better because of you.
Most of us spend the first stretch of our careers pointed entirely at the first one. There is nothing wrong with that. But at some point, if you are paying attention, the definition starts to move.
You may forget it completely
while someone else carries it
for years.
You are too close to see it
Here is what that party actually taught me, and it is not the warm part.
I had been having that effect on someone for a long time without knowing. It took a stranger at a dinner to tell me. And the only reason I found out at all is that she happened to say something, which most people do not.
We underestimate our impact because we are standing too close to it. We see our own flaws, the things we handled badly, the conversation we should have had sooner. Other people are looking at something else entirely. They are not running our internal audit. They are remembering how we made them feel on a specific day we have completely forgotten.
And this is not just a nice thought. It has been measured.
Amit Kumar and Nicholas Epley ran a series of experiments where people wrote letters of genuine gratitude to someone who had mattered to them. Before sending, the writers predicted how surprised, how happy, and how awkward the recipient would feel. Then the researchers asked the recipients.
The writers got it wrong in the same direction every time. They badly underestimated how surprised recipients would be, underestimated how good it would make them feel, and overestimated how awkward it would be. Published in Psychological Science, 2018.
The reason matters. We assume the other person already knows. We assume it has been said, or that it is obvious. It usually has not been, and it is not.
So there are two sides to this, and both are uncomfortable.
The first is that you are almost certainly having more of an effect on people than you think, and you will probably never be told. The second is that you are almost certainly sitting on something you have never said to somebody who would want to hear it, because you assumed they already knew.
Try just saying thank you
There is a small test for this that most people fail, myself included for years. Watch what you do the next time someone compliments you.
Most of us deflect immediately. It was nothing. Anyone would have done it. I just got lucky. The team did the work.
That sounds like humility, and sometimes it is. Often it is something else. It is how hard we find it to believe good things about ourselves. We explain the praise away because it does not match the internal picture, and the mismatch is uncomfortable enough that we get rid of it.
Try just saying thank you instead. It is a small thing and it is revealing, because your willingness to receive appreciation is a decent proxy for whether you actually believe your presence matters to anyone.
The hardest compliments to accept are usually the ones we quietly hope are true.
What Fred Rogers understood
Fred Rogers spent decades talking to children about feelings, kindness, and the hard parts of growing up. There was nothing flashy about any of it.
What made him different was not what he said. It was how he made people feel while he said it. On a screen or standing in front of you, he made you feel like the only person in the room. He did not rush and he did not look past you.
That is what people actually remember. Not that someone had the right answer, but that they felt seen.
I have watched this happen in ordinary conversations. You sit across from someone, put the phone somewhere else, and genuinely listen. You can see the moment they register that you are actually present. Their shoulders drop. Their voice changes. They tell you something real.
Most people are not looking for perfect advice. They are looking for someone who will slow down long enough to hear them. It costs nothing, and in a world where nearly everyone is half-listening, it is rarer than it should be.
That is not a personality trait. It is a decision.
Growth comes with a bill attached
Here is the part that does not get said enough. Becoming your best self is not only about you.
Once you have grown, once you have picked up some experience and perspective and discipline, you do not get to keep it. There is a responsibility attached to it. Not to manage people or push them around, but in how you show up.
Encouraging someone who cannot yet see what you see in them. Passing on a lesson that cost you years. Giving honest feedback when it would be easier not to. Listening when someone needs to be heard rather than fixed. Believing in people slightly before they believe in themselves.
None of that happens in one big moment. It happens through small interactions repeated for a long time, most of which you will not remember.
What is actually left at the end
One day the professional part fades. The titles, the awards, the revenue numbers, the things that felt urgent enough to miss a dinner for. They may be part of the story. They are not the part anyone will talk about.
What remains is the relationships. What kind of husband you were. What kind of father. What kind of friend and leader and person you decided to be when it was inconvenient. The impact you had on people, and how you made them feel.
That party is where my own mission got clear, and I have not really moved off it since. I want to help people become the best version of themselves, because I have watched what happens when somebody starts to believe they are capable of more. Once you have seen that, you cannot unsee it. You start noticing how much potential is sitting just under the surface in almost everyone, waiting for one person to name it out loud.
You are probably already doing this for someone. You have just never been told.
Small, specific, and mostly free
- Say the thing you assumed they knew. Somebody came to mind while you were reading this. The research is clear that they have not heard it and it will land harder than you expect. Tell them specifically what they did, not just that you appreciate them.
- Stop deflecting compliments. Just say thank you. It feels wrong the first few times. Do it anyway, and notice what that resistance is telling you.
- Put the phone somewhere else. Not face down. Somewhere else. Then watch what happens to the other person’s shoulders about ninety seconds in.
- Name potential out loud. If you can see something in someone they cannot see yet, tell them plainly. Most people are waiting for one person to say it and never get one.
Success is what you achieve. Significance is who is better because of you. You are almost certainly having more effect on the people around you than you know, because you are too close to see it and nobody thinks to mention it. The research says the same thing in reverse: whatever you have been meaning to tell someone, they have not heard it, and it will matter more than you think. Say it this week.
Keynotes and
workshops.
Chris speaks to companies, associations, healthcare organizations, and teams on ownership, resilience, and helping people reach their full potential. Every program is built around your audience and your goals, and the impact is designed to continue after the room clears out.
Response within one business day
The Team Playbook
A ready to run guide for turning this into real conversations with the people you lead. Free and printable, no email required.
You Are Capable of More
Ten principles and a no-excuses playbook for becoming the person you know you are capable of being.