Maximizing Your Client and Talent Experience – ASA Webinar

Chris Sund was featured as a speaker in the American Staffing Association (ASA) webinar titled “Unlocking ROI: Maximizing Your Client and Talent Experience Initiatives.” The ASA is one of the most respected trade organizations in the staffing industry, and this webinar brought together staffing leaders to explore how investing in the experience of both clients and talent can drive measurable business results.

Chris shared insights from Uniti Med’s own experience building a people-first culture and what that has meant for client retention, recruiter productivity, and talent loyalty. The conversation covered how staffing firms can create systems that elevate the experience for everyone involved — from the first interaction with a recruiter through placement, onboarding, and ongoing support.

The session was designed to help staffing leaders think about experience not just as a differentiator, but as a driver of profitability and long-term competitive advantage.

Key Topics Covered:

1. How client and talent experience directly impact retention and revenue

2. Practical strategies to reduce friction in the candidate and client journey

3. How to measure and track experience-driven ROI

4. Building a culture that delivers consistently great experiences at scale

5. Real examples from Uniti Med’s approach to people-first growth

Learn More About the ASA Webinar