The People Most Likely To
Burn Out Are The Ones
Who Care Most.
Researchers surveyed 1,085 workers and found the group most ready to walk out the door was not the disengaged one. It was the people who still cared about the work.
During COVID I was working in healthcare staffing, and one of my responsibilities was running a business development team. As we reached out to facilities to see whether they needed help, we started hearing from places that had never needed our services before and were now scrambling to figure out where they were going to find anyone at all.
I kept the news on all day and all night. There were stories from every part of the country about facilities that could not staff their floors. I set up news searches that ran every day so I could find facilities posting in their local papers about workforce struggles, and every morning there was another list of places we needed to reach.
There were evenings when I wanted to stop and have a normal night at home. But the need was so large that stopping did not feel like something I had the right to do. Somebody on the other end of that list was short-staffed tonight, and I knew it, because I had spent the day reading about it.
That wears on you. It also wears on your family, and they are usually the ones absorbing it quietly while you tell yourself this season is temporary.
The purpose was stronger than my feeling of wanting to quit. Knowing why the work needed to get done kept me pushing to get in front of as many people who needed help as I possibly could.
I have thought about that stretch a lot since. Purpose is what carried me through it. Purpose is also the reason I never stopped, and those two things are much closer together than people tend to admit.
What we get wrong about burning out
The common picture of burnout is somebody who has run out of interest. They have stopped caring, they are going through the motions, and eventually they leave because there was nothing holding them there.
Which leads to a comfortable conclusion. If you love what you do and you believe in why it matters, you are protected. Meaning becomes the armor. Plenty of organizations lean on that idea, because it is much cheaper than fixing anything.
The data does not support it.
A study run out of the Yale Center for Emotional Intelligence, with researchers in the United States, the United Kingdom and Germany including Jochen Menges of Cambridge, surveyed 1,085 US workers and sorted them by engagement and burnout together rather than treating them as opposites.
A large group turned out to be both at once. Around one in five were highly engaged and highly exhausted at the same time, with another third moderately so. These people still found the work interesting and still felt effective at it. They were also depleted.
The finding that matters: the engaged-exhausted group reported the highest turnover intentions of anyone in the study, higher than the unengaged group everyone assumes is halfway out the door.
And the conditions were specific. Roughly 64 percent of the highly engaged-exhausted group were in demanding roles with heavy workloads and high demands on their attention, while reporting low resources: not enough support, recognition or reward to balance it.
Published in 2018.
So the people at greatest risk of leaving were not the ones who had checked out. They were the ones still fully invested, working in conditions that asked more than they were given back.
The highest intentions
to leave came from
the people who
still cared.
Why purpose makes it harder to stop
Once you understand that pattern, the mechanism is not complicated. Purpose does not make the work lighter. It removes your permission to put it down.
When the work is only a job, an evening off is an evening off. When the work is connected to somebody else’s need, every hour of rest gets weighed against that need, and rest loses. Not because you are being noble about it, but because the comparison is genuinely uneven. A quiet night at home does not look like much next to a facility that cannot cover its floor.
That is what made that season dangerous rather than what made it admirable. The need was real, which meant I could justify almost any amount of work, and I did. There was no natural stopping point built into it anywhere, because the list refreshed every morning.
People who do not care much are protected from this in a way that people who care a great deal are not. That is an uncomfortable thing to sit with, and it is the part of burnout that gets left out of most conversations about it.
What actually helps, based on the same data
The useful detail in that research is not the exhaustion figure. It is the demands and resources split. The engaged-exhausted group were not failing because they lacked commitment or grit, and no amount of additional meaning would have changed their situation. They were carrying heavy demands without the support, recognition or recovery to match.
Which points somewhere more practical than telling people to care less, and I would not tell anyone to care less anyway. The lever is on the other side. If the demands are genuinely going to be high for a period, the resources have to rise with them, and someone has to build in the limits that purpose will never supply on its own.
For me, that would have meant deciding in advance what the end of a day looked like, rather than letting the size of the need decide it. I did not do that at the time, and my family absorbed the difference.
Purpose does not make
the work lighter.
It removes your
permission to stop.
For a season that genuinely matters
- Decide what the end of the day is before the day starts. When the work is meaningful, there is no natural stopping point, because there is always more need than hours. The limit has to be set somewhere other than in the moment, when the case for continuing will always sound reasonable.
- Watch your most committed people first, not last. If you lead, the person at highest risk is rarely the one who looks checked out. It is the one who has not said no in six months, and they will look like your best performer right up until they resign.
- Raise the resources when you raise the demands. A hard season is sometimes unavoidable. Going through one without more support, recognition or recovery than usual is a choice somebody made, and it is the specific condition that showed up in the research.
- Ask the people at home what they have noticed. They are tracking the cost long before you are, and they usually have not mentioned it because they can see the work matters. You will get a more accurate answer from them than from yourself.
The part I would keep
I would do that work again. Facilities got help they needed and people got care they would not otherwise have received, and the purpose behind it was real rather than something I told myself to keep going.
What I would change is not the caring. It is the assumption that caring enough would carry me indefinitely without anything else in place, because that assumption turns out to be exactly backwards. The commitment was never the thing in short supply. Everything around it was.
If you are in a stretch like that now, the question worth asking is not whether the work matters enough to justify the pace. It almost always does, and that is the trap. The better question is what would have to be true for you to still be doing this well a year from now.
In a study of 1,085 workers, about one in five were highly engaged and highly exhausted at the same time, and that group reported the highest intentions to leave of anyone surveyed, higher than the disengaged. Around 64 percent of them held demanding roles with low support and recognition. Purpose is not protection against burning out, because it removes the permission to stop rather than reducing the load. If you are in a season that matters, set the limit before the day starts and raise the support alongside the demands.
For the ones
carrying it.
Chris speaks to healthcare organizations, associations and companies on ownership, resilience and sustaining people through demanding seasons. Every program is built around your audience and what they are actually carrying right now.
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