A World-Class NPS in Year One
Chris Sund joins hosts Ryan and Bridget on how Uniti Med used client feedback to drive culture, service quality, and growth.
From no feedback system to world class.
Chris joins Ryan and Bridget for a candid conversation about how Uniti Med went from having no reliable feedback system to a world-class score in their very first year surveying with ClearlyRated.
It is a behind-the-scenes look at building a feedback-driven culture in a fast-growing healthcare staffing company, and what the result actually meant to the team who earned it.
Chris walks through how Uniti Med built a feedback-driven culture that ties directly to business outcomes, and why listening to the people you serve systematically is one of the highest-leverage things a service organization can do.
Inside the Episode
Feedback to Action
How Uniti Med turns survey feedback into operational improvements.
Scores and Growth
The connection between client satisfaction and business results.
Real-Time Loops
How live feedback changes the way teams operate and prioritize.
Welcomed, Not Feared
Building a culture where feedback is something people want.
Data That Attracts
Using NPS and satisfaction data to draw top clients and talent.
What Others Can Take
Lessons for any staffing or service organization starting out.
Don’t wait. The people we serve every day are the ones who matter most.Chris Sund
Survey Says.
Survey Says is the official podcast of ClearlyRated, the leading client and talent satisfaction platform for staffing and professional services firms.
The show features conversations with service firm leaders on how they use feedback data to improve client experience, drive growth, and build award-winning cultures. Available on all major podcast platforms.
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